Hardware development and deployment for Electrolux

Global Appliance Solutions

Challenge

Electrolux, a global leader in home appliances, manages an extensive and diverse portfolio of products worldwide. This scale presented significant operational challenges, particularly in the efficient management of firmware upgrades and software provisioning across a wide array of appliance models featuring different connectivity options and operating systems.

Variations in procedures and technical complexities could lead to service inefficiencies, potential technical issues, extended repair times, and ultimately, impact the end-customer experience.

Solution

To address these challenges and elevate its service capabilities, Electrolux partnered with Partsnord Europe AB.

Partsnord introduced its Hardware Industrial Gen2 solution — a cutting-edge, future-ready hardware ecosystem specifically engineered for the efficient programming of electronic boards within Electrolux's B2B service network.

  • Integrated Bluetooth and Wi-Fi connectivity
  • Streamlined firmware updates
  • Simplified software provisioning
  • Seamless integration with current and future electronic boards

Implementation

The implementation centred on deploying the Hardware Industrial Gen2 across Electrolux's service network, enabling a more centralized and standardized approach to appliance software management.

  1. Secure Over-the-Air (OTA) Updates
  2. Simplified Device Management
  3. Enhanced Connectivity
  4. Uniform Global Standard

This deployment simplified technical processes, improved reliability, and reduced operational overhead globally.

Key Results

82%

Return on Sales (ROS)

25%

Increase in Yearly Sales

100%

Customer-Centric Transformation

Electrolux modernized its global servicing infrastructure, achieving operational excellence and elevated customer satisfaction.

Contact Us

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Contact Information

Office Location

Partsnord Europe AB
Torshamnsgatan 27
SE-164 40 Kista, Sweden

Phone

+46 (0)10 682 10 40

Email

info (a) partsnord.com

Business Hours

Monday - Friday: 08:00 AM to 05:00 PM (CET)
Saturday - Sunday: Closed